Shipping policy

(Professional Accounts)

This shipping policy applies to all purchases made through a Professional (Pro) Account with Sarah Dam Hair.

Order Processing

  • In-stock orders are processed within 1–3 business days (excluding weekends and holidays).

  • Custom orders have extended processing times due to personalization. Estimated production timelines will be communicated at checkout or via confirmation email.

  • Orders placed after processing has begun cannot be modified or canceled.

Shipping Methods & Delivery Times

Shipping times vary based on location and selected shipping method. Delivery estimates are provided at checkout and begin after processing, not at the time of purchase.

Please note:

  • Shipping timeframes are estimates only and not guaranteed.

  • We are not responsible for delays caused by carriers, weather, holidays, or unforeseen circumstances.

Shipping Costs

  • Shipping rates are calculated at checkout based on order size, weight, and destination.

  • Original shipping fees are non-refundable, including for returned or refused packages.

International Shipping (If Applicable)

  • International orders may be subject to customs fees, duties, taxes, or import charges, which are the responsibility of the recipient.

  • We are not responsible for delays caused by customs clearance.

Address Accuracy

It is the responsibility of the professional to ensure that all shipping information is entered accurately and completely.

  • Orders shipped to an incorrect address due to customer error are not eligible for replacement or refund.

  • If a package is returned to us due to an incorrect or undeliverable address, additional shipping fees will apply to reship the order.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and marked as delivered by the carrier, Sarah Dam Hair is not responsible for lost or stolen packages.

If your package is delayed or missing:

  • Please contact the shipping carrier directly using the tracking information provided.

  • We are happy to assist with claims when applicable, but outcomes are subject to carrier decisions.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery at info@sarahdamhair.com

  • Include your order number and clear photos of the damage and packaging

Failure to report damage within this timeframe may result in the claim being denied.

Policy Agreement

By placing an order through a Pro Account, you acknowledge and agree to this shipping policy in full.